24/7 bilingual Canadian support
Activation in under 10 minutesWhatsApp — fastest
Median reply time of six minutes, day or night. Best for setup problems, urgent stream issues and quick pre-sales questions.
Three Ways to Reach Us
Best for billing records, refund requests under the refund policy, DMCA correspondence and anything needing a paper trail.
Response Times You Can Plan Around
| Enquiry type | Channel | Typical response |
|---|---|---|
| Stream not loading | Under 10 minutes | |
| New order / pre-sales | WhatsApp or form | Under 30 minutes |
| Setup assistance | Under 30 minutes | |
| Billing & refunds | Within 24 hours | |
| DMCA / legal notices | Within 5 business days |
Before You Write
A large share of incoming messages are answered already. If your stream buffers, if you are unsure which device to buy, or if you want to know whether a specific channel is carried, the FAQ and the IBO Player setup guide will usually resolve it faster than we can reply.
NordikTV1200 Avenue McGill College, Suite 1100
Montréal, Québec H3B 4G7
Canada
Coverage
Serving Every Province and Territory
Our support desk is Montreal-based but the service is national. Wherever your internet reaches, so does NordikTV.
- Toronto
- Montréal
- Vancouver
- Calgary
- Edmonton
- Ottawa
- Winnipeg
- Québec City
- Halifax
- Surrey
- Brampton
- Mississauga
- Saskatoon
- Regina
- Red Deer
- Victoria
Ready Rather Than Curious?
Skip the conversation and take the intro month. You can always message us afterwards — most people do, and only to say the setup was easier than expected.